This privacy policy informs you, in accordance with Art. 13 GDPR, about the personal data we process when you visit this website (gem-software.de). The GEM application at app.gem-software.de and our apps have their own privacy policy.
GEM - Green Estate Management GmbH
Haßstraße 13
24103 Kiel
Germany
Represented by the managing directors Lucas B. Lohmann and Sascha Thamm
Phone: +49 1623020766
Email: kontakt@gem-software.de
Because we do not access information on your device, no consent under § 25 TDDDG (German Telecommunications Digital Services Data Protection Act) is required. That is why we do not show a cookie banner.
Every time you visit this website, our hosting provider automatically processes the following data sent by your browser:
Purpose: delivering the website, ensuring stability and security, detecting and defending against attacks and errors.
Legal basis: Art. 6(1)(f) GDPR. Our legitimate interest is a secure and working website.
Retention: server logs are deleted automatically after 30 days.
The connection to this website is encrypted throughout using TLS (HTTPS).
Hosting: the website runs on the Google Cloud Platform of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, in data centres in the European Union (see section 6).
When you write to us via the contact form, we process:
We need the required details to answer your enquiry. Without them we cannot handle it; you are otherwise under no obligation to provide them.
Purpose: handling and answering your enquiry.
Legal basis: Art. 6(1)(b) GDPR where your enquiry relates to entering into or performing a contract (e.g. questions about the product, prices or a demo); in all other cases Art. 6(1)(f) GDPR, based on our legitimate interest in answering enquiries addressed to us.
How it works: your details are transmitted in encrypted form to our backend and sent from there as an email to our team's mailbox (email service: Google Workspace, see section 6). You receive an automatic confirmation of receipt at the email address you gave. We do not store the enquiry in a database.
Abuse prevention: to stop the form from being misused at scale, we limit the number of enquiries per sender. For this, your IP address is held only as a hash value (pseudonymised) in our server's memory and deleted after 20 minutes at the latest; it is never stored permanently. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest is protection against spam and overload.
Retention: we delete your enquiry once it has been fully handled and its purpose no longer applies. If your enquiry leads to a contract, we keep business-relevant correspondence for up to six years in accordance with statutory retention obligations (§ 257 HGB, § 147 AO).
If you contact us by email or phone, we process the data you provide (e.g. name, email address, phone number, the content of your request) to handle your enquiry. Legal basis, retention and the email service used are as described in section 4.
Within our company, your data is only available to the people who need it to handle your enquiry. We also use the following service provider as a processor under Art. 28 GDPR:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
We have a data processing agreement with Google. Processing takes place in data centres in the European Union. It cannot be ruled out that Google accesses data from the USA for maintenance and support. For Google LLC (USA) there is an adequacy decision of the EU Commission (EU-US Data Privacy Framework, Art. 45 GDPR), under which Google LLC is certified; in addition, the EU Standard Contractual Clauses (Art. 46(2)(c) GDPR) form part of the agreement.
Data is not passed on to any other third parties unless we are legally obliged to do so.
This website contains plain links to LinkedIn, Instagram, the Apple App Store, Google Play, our support form (ClickUp) and the GEM application (app.gem-software.de). As long as you do not click a link, no data is sent to these providers. After you click, the privacy policy of the respective provider, or of the GEM application, applies.
You have the following rights regarding your personal data:
To exercise them, contact us informally at kontakt@gem-software.de or at the postal address above.
You also have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The authority responsible for us is:
Unabhängiges Landeszentrum für Datenschutz Schleswig-Holstein (ULD)
Holstenstraße 98
24103 Kiel, Germany
www.datenschutzzentrum.de
Where we process your data on the basis of Art. 6(1)(f) GDPR (legitimate interest), you have the right to object to this processing at any time on grounds relating to your particular situation. We will then no longer process your data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims. An informal objection to kontakt@gem-software.de is sufficient.
We do not use automated decision-making, including profiling, within the meaning of Art. 22 GDPR.
We update this privacy policy when the website or the legal requirements change. The version published here applies.
Last updated: 09.11.2026
This English version is provided for convenience; the German version is legally binding.