Ticket system
A ticket system built for property management
Damage reports and requests with priority, assignee, status, comments and attachments.
Property management. Digital. Simple.
Modern property management software with a tenant app
GEM brings your team and your tenants together on one platform: requests arrive as structured tickets, properties and contracts live in one place, and news reaches everyone by push notification.
Features
Everything your team needs every day
One tool instead of many silos – in the browser for your team, as an app for tenants and on the go.
Tenant app
Tenant app – communication on equal footing
Tenants report issues, follow their progress and download documents – on iOS and Android.
Property management
Property management – your portfolio under control
Properties, units, owners, tenants and contracts in one place, with occupancy and vacancy at a glance.
Notice board
Notice board – digital notices, no paperwork
Publish notices for a property – tenants are informed by push notification.
And much more
Listings & applications
List vacant units, collect applications and see them through to move-in.
Digital handover protocol
Record handovers room by room with photos and meter readings, and have them signed.
GEM.ASSISTENT
The AI assistant helps your team find information on tickets, todos and properties faster.
Email integration
Connect your mailbox so requests sent by email no longer get lost.
Documents
Store documents centrally and share them with the tenants of a property.
Calendar sync
See appointments from Google and Outlook calendars next to your GEM appointments.
On the go: two apps
Tenant app
Report issues, read notices and get documents – right from the phone.
GEM.GO for your team
Work on tickets and handover protocols on site, without going back to the office.
From the blog
All posts
RollOut geschafft I gem x north.estate
Die Hausverwaltung north.estate GmbH hat GEM in ihrem Bestand in Kiel und Hamburg eingeführt. Fast 500 Einheiten werden jetzt mit unserer Software verwaltet. In der Beta-Phase nutzt das Team GEM täglich und gestaltet die Weiterentwicklung aktiv mit.
GEM x WTSH I SeedBonus Innovationsförderung
Mit der Smart-Metering Funktion macht GEM nachhaltiges Wohnen Messbar und erreicht eine neue Zielgruppe. Gleichzeitig wird aus der Plattform ein Fullservice-Angebot.
Get started
Ready to take the load off your team?
Try GEM free for 30 days with every feature of your plan.
- 30-day free trial
- Every feature in your plan
- Pay monthly or annually
Frequently asked questions
How does the free trial work?
You sign up, pick a plan and use GEM for 30 days with every feature of that plan. Billing only starts after that.
Is GEM available as an app?
Yes. Your tenants use the tenant app for iOS and Android; your team works in the browser and on the go with GEM.GO.
Can I bring my existing data?
Data from other property management tools can often be imported. Get in touch – we are happy to help you move.
How do I reach support?
Through the support form or by email to kontakt@gem-software.de. We get back to you as quickly as we can.